Spencer Humphries is a trading style of Performance Digital Marketing.
Spencer Humphries are aware how important your privacy is, based on this we have implemented measures which will ensure any personal information that is obtained from you by visiting our website will be processed and maintained in line with accepted principles of good information handling and in accordance with the General Data Protection Regulation (GDPR). Contained within this statement and set out below are details of the type of information that we at SpencerHumphries.co.uk may hold about you our customer, also how we obtain and process any information we may have and importantly how we protect your privacy.
We and our panel of accountancy providers will keep you informed of the progress of your enquiry. Unless you state otherwise you may be contacted via telephone, email, post, SMS and automated message. (See further section on 'How we keep you informed')
We process your personal data on different bases, according to the reason for which you have provided your data to us. When you are browsing the Website, we process your data on the basis that you have given your consent to such processing by accessing the Website. When you have submitted your accountancy enquiry with SpencerHumphries.co.uk we process this personal data on the basis that we have a legitimate interest in processing your data (i.e. to share your information with our accountancy providers). When we have submitted the accountancy enquiry, we process your personal data on the basis that we need this information to fulfil our obligations under the contract we have entered into with you.
You can withdraw your consent to us processing your personal data for marketing purposes at any time by clicking the "unsubscribe" option in any marketing email we, or any associated third party may send to you. Alternatively, you can withdraw your consent by contacting our Data Protection Officer using the contact details stated in section 14 / 15. If you change your mind about agreeing to us processing your personal data, this will not have any effect on the lawfulness of any processing we have carried out before you change your mind.
If you are required to telephone us using the specified telephone numbers on our website under the Contact or advertising/marketing correspondence then your call may be recorded for training, quality and regulatory purposes. We pride ourselves in complete customer care and this gives us the opportunity to continuously improve and monitor our customer experience.
We may want to make contact with you at some point in order to keep you informed regarding offers on products or services which we think you may find of interest, this contact will be made via telephone, email, SMS, automated messages.
If you register with us and have a question about our services, or alternatively choose to send an email to email@example.com we may also collect the above personal information/data in this instance in order for us to respond to your inquiry.
Unless the customer states otherwise we will contact the customer via means of telephone, SMS, and email to provide information and alerts relating to our services and our associate companies. We may also receive personal information/data from third parties, which enables us to offer Identified potential customers products, and services who have expressed interest in our products and services. Any information/data obtained from third parties is checked in regards to accuracy and we will endeavour to check your information with you on occasion.
It is your responsibility to ensure that any information we have on record for you is kept up to date and correct. If you do require any of your information to be updated then please contact us as soon as possible so we can ensure it is corrected.
If you require your preferences to be updated then please contact our Compliance Manager as soon as possible (details set out below)
We collect personal information about you when you give this to us when applying for a accountancy product online. This might be, for example, to obtain comparative quotes for the accountancy product. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your applications, together with details of your financial information, for example, bank account or payment details.
We will store the information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the site when making return visits.
We may monitor or record your calls, emails, SMS or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our compliance or customer service department), to prevent unauthorised use of our telecommunication systems and sites, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
When you complete an application, you consent to us disclosing your personal information to the following parties:
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
We may use your personal information:
A cookie is a very small text file placed on your computer or device. Cookies help us to:
Most cookies are deleted as soon as you close your browser or mobile application - these are known as session cookies. Others, known as persistent cookies, are stored on your computer or device either until you delete them or they expire. The cookie used to keep you signed in to your account expires after 90 days. Every time you visit SpencerHumphries.co.uk, you will be kept signed in for a further 90 days. By using the Services, you consent to us using cookies.
Our Sites are "VeriSign Secure Websites" and keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. Sensitive information, for example, your card details, is encrypted to minimize the risk of interception during transit.
We do our best to keep the information you disclose to us secure. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Sites you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
You have certain rights under data protection legislation. For example, we will always let you have a copy of the personal information we hold about you if you request it from us in writing.
In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Sites. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Sites.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.
You have a right to have inaccurate personal data rectified, you can also request to have incomplete personal data completed (Right to rectification).
We will process your request within one month from the date of receipt. If you wish to make any changes please contact our Customer Services Team at firstname.lastname@example.org
The amount of time we retain your information for will depend on the reason it was provided:
If you require further information on our data retention policies please email: email@example.com
You can opt out of future contact from SpencerHumphries.co.uk at any time. All of our marketing messages provide an opt-out link – please allow up to 48 hours for us to process your opt-out request. Alternatively, you can firstname.lastname@example.org where your details will be removed from any future marketing campaigns.
Under the General Data Protection Regulation (GDPR), all individuals have the right to request the deletion or removal of personal data (the right to be forgotten) under the following circumstances:
There are some circumstances where the right “to be forgotten” does not apply i.e. where we need to comply with a legal obligation.
If you wish to request your “right to be forgotten” please email: email@example.com
Spencer Humphries always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. You can contact us by any of the following ways:
By Email: firstname.lastname@example.org
How Spencer Humphries will deal with your complaint...
We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find the process that Spencer Humphries will adhere to when responding to your query.
Within 7 Working Days of Receipt of Your Complaint, You Will Receive From Us...
An acknowledgment to let you know that your complaint is being dealt with and to provide you with contact details of the person dealing with it.
Within 30 Days You Will Receive From Us…
The final response from us. This will include the findings from our investigation and details of any compensation we have concluded is payable to you (if appropriate)